Is your phone bill getting out of sight, like ours did? We were disconnected from Verizon, so we looked elsewhere. What we found was Voice-Over-Internet Protocol (VOIP) services through our cable. So far, we have liked the services we have received, and we would like to share the advantages and disadvantages of switching to VOIP.
Advantages of VOIP services
You get to make free long distance calls, and you get all the free features such as caller id, call waiting, three-way calling, voice mail and more.
VOIP cost about half the cost of traditional phone services and it seems that the taxes and surcharges are much lower. Also your bill is easier to understand and it can be viewed via the Internet. You can track all of your incoming and outgoing calls and the minutes that you are using with real time reporting.
Great instant online and phone customer support that is far better than the service that you receive through the big companies. There are no holding problems, delays, or automated calls.
Disadvantages of VOIP services
Sometimes you hear an echo sound through your phone; it sounds like you are repeating yourself. Also if your cable or DSL goes out, so does your phone line.
There is no emergency reliability. Maybe you will never need it, but if you have to use 911, you have to give exact address and - continued below ...
