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Further
Reading ...
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Walt Disney's Horror Movie
In 1934, when Walt Disney called for a meeting among his artists, a rumor had spread that he was going to shut the studio down and they would all be left unemployed during the great depression. Instead he personally told them in his own spellbinding...
How much bandwidth does your web site need?
One of the most common concerns people have when deciding to host a web site is figuring out how much bandwidth they’ll need. Get too little bandwidth and you might be hit with overage fees or have your web site shut off altogether. Get too much and...
Brazil: ERP Selection – Oracle, SAP, Microsoft
In the beginning of 21st century we can recognize the trend in international business. Multinational corporations are moving their manufacturing facilities and sales operations to Brazil. Typical scenario – regional office is established in Sao...
Web Conferencing: Finding a Service Provider that Meets Your Needs
With the vast amount of service providers that are available today, it's not always easy to find the one that best fills the bill for your particular web conferencing needs . Each one claims to be the biggest, best or least expensive, and all...
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Cut Your Support Costs AND Increase Customer Satisfaction
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Written By:
Toby Wolf
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One of the biggest frustrations for both newbie webmasters and web host tech support staff is the learning curve new webmasters go through. Many of them come to us wanting to create a website, but having no comprehension of how it all works. I can't tell you how many times we have users create a trouble ticket because they don't understand what FTP is, how it works, or why they need it. And that is just one example.
We found that, even though we provide pretty comprehensive information in the e-mail we send out to all new customers, they tend not to read, (or maybe just not remember), what is contained in them. While we have not yet found a way to stop some of them from asking questions in trouble tickets that are either broad scope such as "what is FTP?" or "how do I make a web page", we have significantly reduced our frustration, (and I am sure theirs as well), by being able to give them quick links to answers to their questions. We have an entire page devoted to support links for all 45 of the 'add-on' packages we offer. In addition, we have links to free online HTML classes, FTP for beginners etc.
Not - continued below ...
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only does this save us time, (and money), in technical support, but we have had more than one customer tell us that they purchased their web hosting from us because of this very page!
There are other tools available for you to purchase "movies" of the "how do I do _______" for CPanel, etc. But many people don't use their speakers, others don't have quicktime installed and hesitate to ever install anything that pops up asking them to install it - I don't blame them. Plus, a hand reference of links makes it easy for you to cut and paste relevant ones as answers to trouble tickets.
This article may freely be reprinted on your web site or BLOG as long as all links and author information are not altered or disabled.
About the Author
Toby Wolf was one of the online pioneers, beginning consulting in 1990 & has done work for companies like Dell, AOL, SBC & Amoco. Toby is the founder of AlphaOne Technology, & has designed, managed, or provided search engine optimization for over 200 web sites since 1997.
E-Mail Toby
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| _Additional Resources ... |
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How Free Scripts Can Create Security Problems
With the Internet entering our lives in such an explosive manner, it was inevitable that Internet security issues would follow as well. While credit card frauds are an offline security problem that has been carried over to the Internet as well,...
Linux Display Settings
---------------------------------------------------------- Permission is granted for the below article to forward, reprint, distribute, use for ezine, newsletter, website, offer as free bonus or part of a product for sale as long as no changes are...
Search Tips for Internet Marketers
From kids to the old, everybody searches and search engines provide search tips to help searchers get more relevant result. But how many of those search tips are you using? There are some tips very useful especially for Internet marketers and web...
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