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It was Magic for Me, How Was it For You?
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Written By:
Mike Banks Valentine
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Trade shows will naturally draw those with high end interest and the technical knowledge that leads to that jargon spewed by keynote speakers. Enterprise-speak vendors display their wares and attendees at break-out sessions are full of techno-geeks seeking the latest knowledge enhancement for their narrow interest area. But I'm stunned at the techno-babble being directed at the atttendees of conference Keynote speeches. What SHOULD they say?
I'd like to offer my highest compliments to Craig Conway, one of dozens of keynote speakers at InternetWorld. He is President and CEO of business processes software company, PeopleSoft. Conway made a compelling case for EVERYONE to care about what is going on behind the scenes at large businesses. Because it will directly touch us all in ways we haven't taken the time to understand. Most speakers are so jargon-bound they are tongue-tied if it's using plain-easy-to-understand English.
In fact, understanding software is much easier when you have Conway doing the talking. Clearly PeopleSoft is aptly named when most would call it ERP-CRM-Soft. Maybe that's why he proudly proclaims that his company is profitable and has $2 Billion in the bank - In Cash! He makes it apparent that business needs to communicate it's BENEFITS to PEOPLE, not the software features to IT geeks in the IS department, staffed by the HR department and fed by the HS (Hunger Solutions) department serving NU's (Nutrition Units).
"Any sufficiently advanced technology," Conway quoted, "is virtually indistinguishable from magic." This 1972 statement by science fiction author Arthur C. Clarke has subsequently become known as Clarke's Law. I'd like to suggest Clarke's law is true of the inner workings of advanced technology, but not in the RESULT of those advanced technologies on our lives. I can't tell you anything about the technology behind my magical one-inch-thick notebook computer but I can tell you it has a profound effect on my life and allows me to work from anywhere in the world with an internet connection. That's magic! Nobody will believe in that magic once the technology advances further. Do you think your phone magic?
Mr. Conway spoke in terms that everyone can comprehend about his company and the changes resulting from virtually all commerce moving online to operate in real-time. He spoke of going through a fundamental shift in the way business is conducted. He referred repeatedly to "companies moving their business online" and the major cost savings, and immediacy of the resulting human experience.
He pointed to the example of banking and the finance industry move to universal use of ATM machines and how that has since changed our expectations about how the banking world operates and how it touches all of us. We want real-time access to our money and instant, always-accessible information about our transactions through those machines.
This, he says, is how the web affects ALL businesses. No longer do you need - continued below ...
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to call for verification of funds at a bank (it's online or ATM) and no longer does it matter that the bank is closed or that you are not at your own branch. The central server for any and all businesses, large and small, will be open 24/7 and always accessible to any customer to track their orders, check inventory for availability of any product they wish to buy and make instant buying decisions at 3am. If not yet, then soon.
This sweeping change hass come in banking and commerce, in government, philanthropy, academia and even many personal interactions. While I commend Mr. Conway for his speaking ability, I still see a place for helping the world to understand how this change affects the broad majority of the public, small business and the vast middle ground -- the rest of us. Conway talks about how BIG business, BIG finance and BIG government is moving toward total web adoption, but this affects the rest of the world too. Because business, government and finance is "moving online" it means that instant access to every aspect of our world will be available to everyone via the web.
It hasn't happened yet, but I believe the web will soon make it possible to do previously unimaginable (even mudane) things like lock your front door via the web from your car or office if you forgot to do it when you left home. I think we'll be able to do a long list of things undreamt currently within a very short time. But my question is . . . must it always be top down?
Does BIG business, BIG money and BIG eGovernment need to make sweeping, worldwide changes before John Doe learns about those changes or is it possible that something simple John Doe does will soon affect BIG business just as profoundly? I submit that the web-enabling of our world will have a reverse profound effect on BIG business. They will know instantly how the public perceives their company, it's products and it's business philosophy because that feedback will be available in real-time via the web. If start-ups had that power, they might fail less often than they do now.
I now routinely check the web for weather information, maps for upcoming travel destinations and local public transportation routes in cities I'll soon be visiting. I make hotel and car reservations, book airline tickets and I even found free parking and airport shuttle online for my most recent flight.
Admittedly, this stuff is all travel related, but you can look up recipes online and find lawn care tips just as easily and instantly. Our expectations are moving this direction for every human activity. The web is pervasive, always on and mostly accessible for most people. It's magic for me, how is it for you?
About the Author
Mike Banks Valentine Search Engine Optimization for the Small Business http://WebSite101.com/Search_Engine_Positioning/ WebSite101 "Reading List" Weekly Netrepreneur Tip Sheet Weekly Ezine emphasizing small business on the Internet http://website101.com/free_ezine_content/
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